All prices on hecanterbury.co.nz are exclusive of G.S.T.
Whilst me make every effort to ensure that our pricing is correct, we have the right to cancel an order and offer the goods at the correct price should a pricing error occur.
All items are guaranteed for at least one year from the date of purchase. This policy does not cover normal wear and tear, accidents or damage arising from misuse of the product. If it really did “just stop working” and you believe you may be covered by this warranty please get in touch with us before sending it back to us. In the case where items are defective we will replace the item, repair it or if neither of the above is possible will provide a full refund for the cost of the product (excluding any shipping costs).
The Hecanterbury.co.nz warranty policy covers our products for 12 months from the purchase date. Some goods do have extended Manufacturer warranties. Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident, or wear and tear is not covered by our warranty policy. If the product is still under warranty then we’ll cover the cost of the repair and the freight to return the repaired or replacement product. If the product is out of warranty, then we can still have the product repaired, however, the cost of the repair will be charged to the customer.
- Wherever possible we will endeavour to repair any fault to a factory issue and return it to you at no charge.
- Where repair is not possible or practical we will replace the product with the same or similar product.
- Where neither of the above solutions is possible or practical, then we will refund you for the value of the product, freight excluded.
Equipment must not be used beyond it’s advertised limits, in some cases we may seek an external inspection of faulty goods prior to any refunds or exchanges being made.
Note: products are still guaranteed under the Consumers Guarantees Act
Consumer Guarantees Act 1993
The Consumer Guarantee Act sets out minimum standards for goods sold by hecanterbury.co.nz. In the event that goods sold are not of good quality or are faulty, we have the right to repair, replace or a refund you for the product.
Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act
Change to orders & Exchange Policy
Due to the nature of our business, once you’ve submitted your order and payment has been accepted we can’t make any changes to it – that includes sizes, colours, quantity and address details. Please take the time to check your order is correct before submitting it.
If once you receive your package, there is an issue with the item, like size or the colour isn’t what you needed or any other reason that you may wish to return or exchange an item, we are more than happy to try and sort this out for you. However charges may apply to cover freight and restocking or exchange. In the event that you want to return an item for a store credit, this is also possible, however freight charges will be deducted from the credit, this also applies to orders originally sent freight free.
Please note: we do not offer refunds for changes or changes of mind or errors in ordering.
We make every effort to make sure our product descriptions are as detailed as possible, but we understand that sometimes we get it wrong, or thing just weren’t as you were expecting. So we are happy to exchange items, or provide a credit to be used for alternate purchases from Handling Equipment Canterbury. All exchanges must be requested within 10 working days of the order date.
If you think you have a case for a genuine exchange request then please contact us first before sending your order back to us as it may get declined and returned to you. In all cases proof of purchase is required in order to get an exchange.
Please note products returned to us for an exchange must be in a resalable condition with packaging intact, all labels and certification documents. returned with the item.
Products that are special orders or that have been customised or cut for your needs are unable to be exchanged.
Out of Stock and Back Orders
While we do everything we can to make sure our stock levels are accurate at all times there may be occasions due to unforeseen circumstances where we are unable to fulfill your order or source a replacement product. If this should occur we will contact you and offer either a store credit for the value of your purchase or a full refund. In some cases, we may be able to offer a backorder service, however this is on a case by case basis and is done so at the sole discretion of hecanterbury.co.nz
Amendments to Ordered Goods
In instances where we advertise a colour for a particular lifting, rigging or transport product, we may provide an alternative colour to that advertised. This will only occur within these categories.
We make every effort to get you your order as soon as possible and in most cases achieve delivery within 3-4 working days, however, in some instances products are located outside of our store and it can take additional time to get your order to you. On products that have inevitable delays we try and inform you of this prior to purchase. However, if there are delivery delays beyond this and/or 7 working days of the order , we will notify you. Should the product not be required in the new delivery time frame, we may offer a refund or store credit.
Please note, once items have been shipped, we are unable to cancel the order and are unable to take responsibility for delays outside of our control.
Should you receive a card to call, this is at your responsibility to negotiate redelivery direct with the courier company concerned. We will provide you with a track and trace number in order to assist you.
Freight Forwarding & Collection of Goods
We understand that our local customers may have their own preferred freight company or may wish to collect their order in person. Should this be the case, please do not arrange for collection until you are notified that your order is ready for collection. All collections must be made between 8am and 430pm, unless by other mutual agreement.
Quotes are valid for 7 days unless advised otherwise on the provided quote. Quotes reflect availability and price at the time of the quote and in some instances an exchange rate may be provided on the quote.
Any information provided by Handling Equipment Canterbury Ltd is confidential, and must be kept confidential between Handling Equipment Canterbury Ltd and the intended recipient only in accordance with the passing of the Privacy Act 1st of July 1993.